Home School Communications
Find out how the school partners with parents to support children, including response times, communication hours, and official contact channels.
Our Commitment to School-Home Partnership
The school is committed to partnering with all parents and guardians in the holistic development of our children, as we truly believe that children thrive when schools and families work hand-in-hand to support them.
Guidelines for School-Home Partnership
Our Engagement Charter
Our Engagement Standards
Engagement Standards for Response Times
The school commits to the following response timeframes:
3 working days: Acknowledge all feedback and reply to straightforward enquiries.
7 working days: For cases needing investigation, including gathering statements and reviewing evidence.
21 working days: For complex cases involving detailed investigations, multiple parties, or external agencies.
In all cases, the reporting party will be kept informed of progress and any delays that may occur due to exceptional circumstances.
Official Channels of Communication
Xishan Primary School official contact details and mailing address
Mode | Details |
School Phone | 6758 8837 |
School Email | |
Mailing Address | 8, Yishun Street 21, Singapore 768611 |
Student Handbook | Issued annually to each student |
Other than the above official channels of communication, parents/guardians can also contact the teachers via ClassDojo or email. Teachers’ email addresses are available on our school website under ‘Staff’.
Communication Hours
Parents/Guardians are advised to contact our staff during office hours (7.30 am – 5.30 pm). Other than in emergencies, staff are not required to respond outside office hours or during school holidays.
Please note that staff are not obliged to share their personal mobile numbers, and your understanding is appreciated.